Frequently Asked Questions

What is the process for canceling or rescheduling an activity?+

Changing plans is easy! Log in, select your activity, and effortlessly reschedule or cancel. Our user-friendly platform ensures control over your schedule. You'll receive instant email confirmation, and refunds or credits follow our policy. Need help? Our support team is here for you!

What safety measures are in place during the activities?+

Ensuring your safety is our priority! We maintain small group sizes, regularly check and sanitize equipment, and train our staff in emergency procedures. Adhering to strict guidelines, we create a secure environment for all activities. For any concerns, our team is here to assist you!

Do staff members have relevant certifications or background checks?+

Absolutely! Our staff undergo thorough background checks and hold relevant certifications. Ensuring their qualifications and commitment to safety, we prioritize a trusted and capable team to oversee activities. Your peace of mind matters to us!

Do you offer membership or subscription plans?+

Yes, we do offer membership and subscription plans! Our plans cater to various preferences and needs, providing access to exclusive perks, discounts, and priority booking for our exciting range of activities. Explore our membership options to unlock a world of family fun and benefits!

Is there a customer support team available for inquiries or assistance?+

Absolutely! We have a dedicated customer support team available to assist with any inquiries or help needed. Whether you have questions about activities, need assistance with bookings, or require further information, our friendly team is here to provide support and ensure your experience is smooth and enjoyable!